Legal information — Ravduni
This page outlines terms, consumer rights under Australian law (ACL), booking and refund policies, liability limits, and how to raise a complaint. These terms apply to Ravduni floral workshops in Australia.
Booking, payment & ABN
Bookings are confirmed upon full payment unless otherwise stated. Prices include GST where applicable. Please ensure your details and session selection are correct at checkout.
- ABN: 63 123 456 789
- Payment methods: card, bank transfer
- Group bookings may require a deposit and separate terms
For corporate or private group terms, contact our team for written confirmation.
Australian Consumer Law & guarantees
Under the Australian Consumer Law (ACL), consumers are entitled to certain guarantees for services we supply. These include that services will be rendered with due care and skill and be reasonably fit for purpose.
- If a workshop is not delivered with acceptable care and skill, we will remedy, refund or re-supply where appropriate.
- Change of mind refunds are at our discretion and may incur fees.
Cancellations & refunds
Our standard policy:
| Cancellation by participant | Full refund if notified 7+ days before event; 50% refund 3–6 days; *** refund within 48 hours. |
| Reschedule | We will endeavour to reschedule subject to availability; small fee may apply. |
| Cancellation by Ravduni | Full refund or transfer offered; we are not liable for consequential losses. |
Special provisions may apply for multi-session courses or third-party venues.
Privacy, data retention & marketing
We collect personal information needed to provide and administer bookings, communicate about sessions, and comply with legal obligations. See our full Privacy Policy.
Data is stored securely; you may request access, correction or erasure subject to legal exceptions.
Limitation of liability & IP
To the fullest extent permitted by law, Ravduni limits liability for loss or damage arising from booking or attendance. Our workshops include copyrighted course materials; users may not reproduce or commercialise content without permission.
Where consumer guarantees cannot be excluded, our liability is limited to remedies required by the ACL.
Founder: Ravduni — creative lead and head instructor
Frequently asked questions
Most beginner sessions include flowers and essential materials; some advanced classes require participants to bring tools—see class listing for details.
Yes — tailored workshops are available for corporate events. Contact our bookings team for proposals and pricing.
Please notify us at booking. We can often accommodate allergies with advance notice and alternative materials where possible.
Complaints & dispute resolution
If you are unhappy with a service, please raise the issue promptly so we can investigate and propose a remedy. If unresolved, consumers in Australia may seek assistance from their local fair trading agency or the Australian Competition and Consumer Commission (ACCC).
We aim to acknowledge complaints within 5 business days and resolve them within 30 days where practicable.
Submit a complaint
Governing law & contact
These terms are governed by the laws of the State of Victoria, Australia. For legal notices or urgent matters, contact:
RavduniApartment 4, 12 Lygon Street, Carlton VIC 3053
Phone: + (61) 43 795-82-01
Email: Ravduni@gmail.com
Effective date: 1 January 2026. We may update these terms; the most recent version is published at ravduni.vip/legal.html.